WORLD TOUR FAQs

WHAT? WHEN? WHERE?

What is World Tour?
World Tour is a new, ground-breaking, touring music phenomenon.
Apollo World Touring and Will Smith’s Westbrook Inc. have come together to co-produce World Tour, a new multi-artist, multi-genre event and content series, staged in the world’s most iconic cities.

Each live event will feature internationally acclaimed A-list artists, locally celebrated superstars and globally recognised DJs. Fans will be able to engage globally through exciting  content formats on multiple platforms.

World Tour kicks off in Melbourne, Australia on 14 March 2020, alongside the Formula 1 ®Rolex Australian Grand Prix. International superstar Robbie Williams is announcing his only Australian public performance of 2020 as one of the headline artists, with other incredible acts to be announced shortly.

After Melbourne, World Tour will be touching down in other exciting world cities including; Montreal, Berlin, Milan, Seoul, Taipei, Osaka and Miami. The schedule of live events, complemented by multi-platform media elements, will make World Tour a non-stop year-round experience for audiences and brand partners, uniting millions of fans globally.

World Tour will bring together people from different cultures and backgrounds to create an unforgettable experience.

Who is involved in World Tour Melbourne?
Apollo World Touring, Westbrook Inc. and TEG Dainty have partnered with the Australian Grand Prix Corporation to bring the global launch of World Tour to Melbourne.

World Tour Melbourne is running alongside the Formula 1 ® Rolex Australian Grand Prix 2020. As well as being the FIA Formula 1 Championship™ season opener, 2020 will mark a major milestone for the Formula 1® Australian Grand Prix, as it is the 25th race held in Melbourne making this the perfect year to stage the launch of a massive new music event-series.

Who is playing at World Tour Melbourne?
Robbie Williams is playing on Saturday 14 March, 2020. Further details on the extended line up will follow in the coming weeks.

Where is World Tour Melbourne located?
World Tour Melbourne will take place at Lakeside Stadium, Albert Park. Lakeside Stadium is located within the F1 ® Rolex Australian Grand Prix Circuit. See below a map showing the location of Lakeside Stadium.

What time do entry gates open?
This information will be made available soon.

When can we see set times?
Set times will be released closer to the show.

Will there be pass out system in place for the concert?
This information will be made available soon.

Will there be a support act?
This information will be made available soon.

TICKETING
When do tickets go on sale?
Tickets go on sale to the General Public on Monday 20 January 2020.

Is there a pre-sale period?
There are multiple opportunities to purchase General Admission tickets and tickets to The World Tour Residence from 15th January until Sunday 19th January 2020.

Who do I contact if there is an issue with my pre-sale ticket purchase?
For Australian Grand Prix customer pre-sale queries please contact: info@grandprix.com.au

For TEG Dainty pre-sale queries please contact : info@tegdainty.com

For Visa pre-sale enquiries please contact: www.ticketek.com.au.

Is there a maximum number of tickets I can buy?
There is a limit of 10 tickets per transaction.

Where can I buy tickets?
Tickets are available via Ticketek – www.ticketek.com.au.  Ticketek is the only authorised seller of World Tour tickets.

We strongly recommend you do not purchase your tickets from an unauthorized ticket seller.  If you do, there is no guarantee that your ticket will be valid and give you access to the event.

Is there General Admission and Reserved seating available?
Fans can purchase General Admission tickets with standing and seated options available.

How much are tickets to World Tour Melbourne?
Tickets range in price.

  • Grandstand reserved seating prices range from $200.35- $266.00
  • General admission standing tickets range from $185.05- $266.00
  • Residence Gold Club Membership tickets are $550.00
  • Resident VIP Diamond Club Membership tickets are $740.00

For more information on ticket inclusions and venue maps please visit www.ticketek.com.au

What is The World Tour Residence?
The World Tour Residence
, is an exclusive area within the Lakeside Stadium, offering the best access and unrivalled experiences in close proximity to the action on stage. Fans can choose from a range of different hospitality packages. For more information visit www.ticketek.com.au.

How and when will I receive my tickets?
There is a print suppression in place. Tickets will be held back from delivery until closer to the event.

I have accessible requirements how do I purchase tickets?
If you have special seating requirements, such as wheelchair access or require companion seating, please select the ‘special access seating’ option when purchasing tickets online or you can contact the Ticketek Accessible Bookings Team on (+61)1300 665 915

Companion cards:
Companion/Carer cards are accepted.

Will accessible parking be available at the event?
Accessible parking spots are available at Gate 10 in the Village Green Car Park. A permit must be obtained through Australian Grand Prix Corporation  in advance on (03) 9258 7100.

What are the accessible pathways to the venue?
World Tour Melbourne specific information regarding accessible pathways into Lakeside Stadium will be made available soon and will be communicated when your ticket is distributed.

Will there be packages available?
There are also a limited number of tickets for The World Tour Residence, an exclusive area, offering the best access and unrivalled experiences in close proximity to the action on stage, which can be purchased during the VIP pre-sale and to the General Public From Monday 20 January (10am AEDT) from www.ticketek.com.au

Does my World Tour Melbourne event ticket allow get me access to the Grand Prix action?
World Tour Melbourne ticket holders will get restricted access to the Grand Prix circuit for access to Lakeside Stadium. For full access to the  F1 ® Rolex Australian Grand Prix 2020 buy your tickets now through www.grandprix.com.au.

Does my Grand Prix Ticket allow me access to World Tour Melbourne? 
World Tour Melbourne is a separately ticketed event to the F1 ® Rolex Australian Grand Prix 2020. Tickets for World Tour can be purchased from www.ticketek.com.au from 10am (AEDT) on Monday 20 January.

Can I purchase one ticket that will give me access to both the World Tour Melbourne event and the F1 ® Rolex Australian Grand Prix 2020 on Saturday 14th March?
No, this is a separately ticketed event. To gain access to both events you are required to purchase a World Tour Melbourne event ticket and the F1 ® Rolex Australian Grand Prix 2020 ticket for Saturday 14th March?

How do I contact Ticketek?
Click HERE to contact Ticketek for any ticketing queries you may have.

Do I need a Ticketek account to buy tickets?
Yes – you will require a Ticketek account to finalise your purchase.

What payment methods can I use to purchase tickets?
Ticketek accepts all major debit/credit cards for bookings made online.  Ticketek agencies accept cash and credit cards.

Is afterpay available?
At this stage afterpay is not available via Ticketek.

Is the show all ages?
Yes the event is licensed for all ages but we recommend that all children under 15 must be accompanied by an adult.

Can I bring small children?
No concession tickets will be available for children. We recommend that this event is suitable for adults only. This is a loud rock music event.

Can I buy tickets from eBay, Gumtree, Viagogo etc?
We strongly recommend you do not purchase your tickets from an unauthorized ticket seller.  If you do, there is no guarantee your ticket will give you access to the event.  The only authorized ticket seller for World Tour Australia is Ticketek – www.ticketek.com.au.

I can’t go anymore can I get a refund?
Tickets are non-refundable.  See Ticket T&C’s for more information.

I no longer need my ticket can I sell it?
The only place to securely resell your ticket is via Ticketek Marketplace.  Ticketek Marketplace gives fans easy access to sell their tickets safely and securely if they can no longer attend the event.  All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. Every exchanged ticket is reissued into the name of the new owner and guarantees fans entry to their event.

We strongly recommend you do not purchase your tickets from an unauthorized ticket seller.  If you do, there is no guarantee your ticket will give you access to the event.

I haven’t received my ticket?
Log into your Ticketek account to check on your tickets. If that doesn’t help please then contact Ticketek directly. Click HERE to contact Ticketek directly

I didn’t get a confirmation email?
Please log in to your Ticketek account to check your purchase has been successful.

If that doesn’t help please contact Ticketek directly. Click HERE to contact Ticketek directly

Can I change my email/mailing address?
Yes – please log in to your Ticketek account and update your account details.

I am buying my ticket from an unauthorised seller, can you validate it for me?
Ticketek is the only authorised seller of World Tour Melbourne tickets.  If you have chosen to buy a ticket from an unauthorised seller we cannot guarantee it is a valid ticket and you will be able to enter.  World Tour Melbourne is not responsible for any fraudulent tickets.

VENUE INFORMATION
General information
Lakeside Stadium is located within the F1 ® Rolex Australian Grand Prix Circuit and therefore the attendance conditions for this event apply for World Tour Melbourne ticket holders. To see a full list of these conditions please click HERE 

How do I get to the Venue?
See HERE for transport options on how to get to the  F1 ® Rolex Australian Grand Prix Circuit. World Tour Melbourne event specific transport information will be made available soon.

Can I buy food and beverage at the stadium? 
Yes, a full food and beverage offering will be available for purchase at Lakeside stadium.

Will merchandise be available at the event?
Further details will be released closer to the event.

Question not answered?
Contact us at: contact@worldtouring.com
Media enquiries: media@worldtouring.com