FAQs

We’ve put together some information below based on the questions that we are asked most frequently here at TEG DAINTY. Please check if we have answered your query below before contacting us via the portal at the bottom of this page.

Top 10

Can I get a tour poster?

Unfortunately, all of our tour posters are printed for promotional use and sent directly to the distribution outlets for display. We do not keep stocks in our office for sale. Occasionally we have some left at the end of the tour, in which case we will give them away via a competion – details of which will be advertised on our social media pages.

I haven't received my tickets yet in the mail?

Please contact the ticketing retailer you purchased these tickets from.
Ticketek – 13 28 49
Ticketmaster – 13 61 00
Showbiz – 1300 474 697
Bang Tango – +61 (02) 9318 3199

Can I work at one of your shows?

Event staff are provided by both the venue itself and through established production companies which are contracted by us on a tour by tour basis.

Can I do work experience with Dainty Group?

Unfortunately at this time we are unable to offer any work experience placements.

Can I take a camera to the show?

In most cases a personal compact camera or camera phone is allowed to take photos for personal use,
however this can change depending on the tour so you should always check with the venue in the lead
up to the show to confirm.

I would like to submit a band or artist as a possible support act. How do I do this?

If you wish to submit a band or artist to be considered as a support act, please contact us here. Please be sure to include which tour you wish to be the support act for, a short bio, picture, an mp3 and a link to an official website or Facebook/MySpace page.
Please note due to the sheer volume of submissions we receive, only successful artists will be contacted.

I'd love a backstage pass/meet & greet with the artist. Can you help?

Sorry, we only issue backstage passes to our touring personnel.
Occasionally, opportunities to win a meet & greet with a band/artist do arise. We like to broadcast
these across our social media, so be sure to follow us on Twitter and like us on Facebook to be among
the first to know.

Why isn't a tour coming to my city?

There are many elements that we take in to consideration when planning a tour. To name but a few; the availability of venues on the required dates, the availability of the touring artist, the production elements of the show, venue capacities and staging formats. Despite our best efforts, it is sometimes just not possible to include all cities on a tour itinerary.

How do I find out about the Dainty Group presale?

Please join our mailing list to be notified of each of our presales

I missed out on tickets during the pre-sale. Have I missed out on the best seats?

Internet pre-sales provide early access to a selection of seats, but not all seats, throughout the venue. Tickets of equal quality will always be held aside for the public. We like to give all fans the opportunity to access great seats – whether it be during the pre-sale or the general on-sale. Please remember if you are unable to secure tickets during the pre-sale, you will always be able to try again during the public on-sale when a fresh allocation of tickets will be released.

VIP Packages

Why are the packages different from the packages this artist had on their tour in other countries?

We do our best to create packages that are approved by artist management and fit with the local market. In some instances, package components are similar to other markets, while other times they are completely different. It is up to artist management to approve the inclusions of the VIP packages in all markets.

My whole family wants to go to the show but only I want the VIP package – can we all sit together?

During the check out process, you would need to ensure that the VIP ticket and regular tickets you selected were side by side. Inventory is constantly being purchased so on high demand shows, this may be difficult to procure. Ultimately, this is not in our control and is part of the ticketing process. For any ticketing assistance, contact Ticketek or Ticketmaster.

My package includes early entry, what time should I arrive at the venue to make sure I’m at the front?

At least 5-7 days before your show date, you will receive an email from vip@daintygroup.com detailing exactly where the VIP Check In location is and what time you need to arrive for early entry.  If you haven’t received this email, please check your spam folder before contacting VIP customer service.

Is a concert ticket included in the VIP package?

Unless otherwise noted and sold specifically as an ‘upgrade only’ package, yes, a concert  ticket is included in a VIP package.

If I purchase VIP and my friend gets general admission, would I still be able to stand in General Admission with her?

In theory, yes. However VIP general admission tickets often include early entry to the General Admission section so they will be in this area before general tickets holders and it may be difficult to find one another based on demand and arrival times.

Are cameras permitted?

It is up to local venues to decide whether to allow them.  The normal rule of thumb is, as long as they are amateur cameras (mobile phone cameras, non-SLR cameras, cameras without detachable lenses), they will be allowed.

Are there age restrictions on VIP Packages?

In most cases, all VIP Packages are all ages and unrestricted. However, on occasion, some shows and some tickets have a recommended age. For example, we recommend standing tickets for people 15+. Some pre-show VIP Package inclusions include access to a bar or vouchers for the bar. Photo identification may be required for proof of age. If the package holder is under 18, soft drinks and other alternatives are provided.

I am disabled and need assistance, how can you help me?

Please contact the relevant ticketing agency directly for assistance purchasing any wheelchair or disabled seating.

Ticketek (special needs hotline) – 1300 665 915

Ticketmaster – 13 61 00 and follow the prompts

If you require assistance with a pre-show party or other elements of the package, please email us at vip@daintygroup.com at least 3 days before your show date so we can help make arrangements.

Is parking included in my package?

Complimentary parking is not included with any VIP package. Please check with the venue for the best parking opportunities.

I bought the package as a gift for someone else and i will not be attending. How can they pick up the tickets and VIP Package inclusions??

Unfortunately, they will not be able to pick up the tickets and VIP package inclusions without you. As indicated in our VIP Terms and Conditions, all VIP package purchases are non-transferable. The original account holder (original purchaser) must be the same individual who claims the tickets. A driver’s license or valid Photo identification of the ticket purchaser must be presented in order to claim your package and tickets.

What are my merchandise items and when can I get them?

Each packages merchandise inclusions are detailed at the time of purchase and in your welcome email. Merchandise packages will be available for collection at the relevant venue on the day of the show only unless otherwise noted.

 

What time does VIP check in end close? What if I am late?

Check in close times adjust in every market, but generally speaking, 30 minutes before the main act goes on stage.  If you do not arrive by this time, please call the support phone number provided on your advance email and make the staff aware that you are running late.  Tickets will then be left at the box office but you will forfeit your VIP merchandise collection. The same rules apply at the box office to pick up your tickets as they would at the VIP Check-In.  Understand that most venue box offices close at the beginning of the show.

What time should I arrive on the day of the show?

You will receive an email from vip@daintygroup.com indicating what time the check in opens (check your spam folder if you cannot find this email).  Generally, it is around 5:30 PM, but times will vary so do not make concrete arrival plans until you receive your email.

What do I do if I can’t find the check in location?

Please proceed to the venue box office and ask the attendant to direct you to the VIP Check In.  If you still cannot find the Check In location, please call the VIP Day Of Show Hotline on the number listed in your Pre-Show Email.

Where do I pick up my VIP Package, such as merchandise and vouchers?

Upon proceeding to the VIP check in location, we will verify your identity and distribute your VIP merchandise and VIP tickets if not previously picked up. If your package includes access to a pre-show party, you will be given directions to the function room.

Can I pick up my tickets before the day of the show?

Unless otherwise noted, all VIP tickets will be available for pick up or mail service prior to the day of the show.  This will depend on your selection process made when purchasing your VIP tickets. We strongly suggest picking up your VIP tickets in advance of show day to avoid longer than necessary wait times on the night.

Where is the VIP check-in on the day of the show?

At least 2-3 days before your show date, you will receive an email from vip@daintygroup.com detailing exactly where the VIP Check In location is.  If you haven’t received this email a few days before the show, please check your spam folder before contacting VIP customer service.

Who can I contact if I have a question about my package?

For questions concerning your VIP package, please email us at vip@daintygroup.com.  Please note, our VIP Support Department cannot assist you with any inquiries regarding non-VIP tickets. For all other enquiries or non-VIP tickets, please contact info@daintygroup.com.

Ticketing

Can TEG DAINTY provide tickets for my fundraising event?

TEG DAINTY work closely with several charities which we have supported for a number of years.  Due to the large number of donation/charity requests we receive, TEG DAINTY are only able to support those charities we have an ongoing relationship with.

I already have tickets for a concert, can I swap them for a different night?

Unfortunately you are unable to return, exchange or cancel tickets that have been purchased unless the event you booked for is cancelled or postponed.

Is it ok to buy tickets from unathorised sellers such as eBay?

We do not recommend purchasing tickets from any unauthorised ticket reseller as the tickets may not be genuine and can be cancelled.

I need a wheelchair seat - how do I purchase these tickets?

Please contact the relevant ticketing retailer directly for help accessing these seats:
Ticketek (special needs hotline) – 1300 665 915
Ticketmaster – 13 61 00 and follow the prompts
Showbiz – 1300 474 697
Bang Tango – +61 (02) 9318 3199

Why are there "better" seats available after I've purchased mine?

When customers search for tickets, those tickets are reserved until the customer either finalises the
purchase or chooses to look for other tickets. Until this process is over, no one else can view these
tickets. Therefore, if the customer chooses to search for other tickets and not finalise the purchase,
these tickets are released and become available to other customers.

Can I buy tickets from Dainty Group?

No, Dainty Group are not a ticketing retailer. Please view the event for full details on where to
purchase your tickets

I haven't received my tickets yet in the mail?

Please contact the ticketing retailer you purchased these tickets from.
Ticketek – 13 28 49
Ticketmaster – 13 61 00
Showbiz – 1300 474 697
Bang Tango – +61 (02) 9318 3199

Pre-Sales

I missed out on tickets during the pre-sale. Have I missed out on the best seats?

Internet pre-sales provide early access to a selection of seats, but not all seats, throughout the venue. Tickets of equal quality will always be held aside for the public. We like to give all fans the opportunity to access great seats – whether it be during the pre-sale or the general on-sale. Please remember if you are unable to secure tickets during the pre-sale, you will always be able to try again during the public on-sale when a fresh allocation of tickets will be released.

What is an internet presale?

An internet presale is an opportunity to secure tickets before they go on sale to the public via general websites, call centres and outlets. Please note that a pre sale is a chance to secure tickets before the general public, rather than a preferential seating service.

How do I find out about the Dainty Group presale?

Please join our mailing list to be notified of each of our presales

Artists & Touring

Can you tell me when the artist/band will be arriving or departing from the airport or where they are staying?

It is not appropriate for us to provide any information regarding the travel and accommodation arrangements for the touring artists.

I would like to contact the artist directly. Can you give me their contact details?

Dainty Group does not provide contact information for any of touring artists or their management.
Often the best way to contact an artist is via their official Fan Club or website – many have forums
where you can post messages.

I've heard a rumour that TEG DAINTY will be touring a particular artist/band soon. Can you tell me if it's true?

The moment any of tours are confirmed we’ll post the full information on our website and update our social media. Sign up to the TEG DAINTY mailing list to receive email notification of any new tour announcements as they happen.

Will there be another show added?

As soon as details are confirmed they are displayed on our website and social media pages so be sure to like us on Facebook and follow us on Twitter for all the latest announcements.

Can I get a tour poster?

Unfortunately, all of our tour posters are printed for promotional use and sent directly to the distribution outlets for display. We do not keep stocks in our office for sale. Occasionally we have some left at the end of the tour, in which case we will give them away via a competion – details of which will be advertised on our social media pages.

Can I take a camera to the show?

In most cases a personal compact camera or camera phone is allowed to take photos for personal use,
however this can change depending on the tour so you should always check with the venue in the lead
up to the show to confirm.

I would like to submit a band or artist as a possible support act. How do I do this?

If you wish to submit a band or artist to be considered as a support act, please contact us here. Please be sure to include which tour you wish to be the support act for, a short bio, picture, an mp3 and a link to an official website or Facebook/MySpace page.
Please note due to the sheer volume of submissions we receive, only successful artists will be contacted.

I'd love a backstage pass/meet & greet with the artist. Can you help?

Sorry, we only issue backstage passes to our touring personnel.
Occasionally, opportunities to win a meet & greet with a band/artist do arise. We like to broadcast
these across our social media, so be sure to follow us on Twitter and like us on Facebook to be among
the first to know.

Why isn't a tour coming to my city?

There are many elements that we take in to consideration when planning a tour. To name but a few; the availability of venues on the required dates, the availability of the touring artist, the production elements of the show, venue capacities and staging formats. Despite our best efforts, it is sometimes just not possible to include all cities on a tour itinerary.

Media Enquiries

How can I get reviewer tickets?

Please send an email to us here detailing your media outlet and the artist you wish to interview. It will then be passed through to a publicist.

How can I get a photographer pass?

Please send an email to us here detailing your media outlet and the artist you wish to interview. It will then be passed through to a publicist.

How can I interview a touring artist?

Please send an email to us here detailing your media outlet and the artist you wish to interview. It will then be passed through to a publicist.

Employment

I would like to work at Dainty Group, how can I apply?

All our vacancies are advertised on external job searching websites. If you wish to send through your resume for us to have on file please contact us here.

Can I work at one of your shows?

Event staff are provided by both the venue itself and through established production companies which are contracted by us on a tour by tour basis.

Can I do work experience with Dainty Group?

Unfortunately at this time we are unable to offer any work experience placements.

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